Section 1
General Terms & Introduction

These Terms & Conditions 500k Constitutes a legally binding agreement between the platform and its users. 500kBy accessing our services through the website, mobile app, or any other channel, you agree to be bound by these Terms.

500k An online gaming and Sports Betting platform operating under an international gaming license. We are committed to providing Bangladeshi users with a safe, transparent, and high-quality gaming experience.

It is entirely the user's responsibility to read and understand these terms. If anything is unclear, please reach out to our support team.

The terms "Platform", "we", and "our" as used in this document 500krefers to. The terms "user", "you", and "your" refer to any registered or unregistered visitor.

Section 2
Account Registration & Eligibility

500kTo open an account, you must meet the following requirements:

  • Must be at least 18 years of age.
  • A valid, active mobile number and email address are required
  • Accurate and complete personal information must be provided
  • Each individual may operate one account only
  • Citizens of countries where online gaming is fully prohibited are not permitted to register

The right to verify information provided at the time of registration 500kAs part of verification, a National ID card, passport, or other government-issued document may be requested. Providing false information will result in immediate account termination and possible forfeiture of your balance.

Operating multiple accounts is strictly prohibited. Any violation will result in the closure of all associated accounts and forfeiture of bonuses.
Section 3
Age Verification & KYC Process

500k A responsible gaming platform. We enforce strict age verification to protect minors. Any user may be asked to submit proof of age at any time.

The following documents may be requested as part of the KYC (Know Your Customer) process:

  • Scan/photo of both sides of your National ID (NID) or Smart Card
  • Scan of the first page of your passport
  • A recent utility bill or bank statement (as proof of address)
  • Mobile banking account verification screenshot

Withdrawals may be on hold until age verification is complete. Verification is typically processed within 24 to 48 hours.

Section 4
Deposit, Withdrawal & Payment Policy

500k Payments from Bangladeshi users are accepted via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

For deposits:

  • Minimum deposit: ৳200
  • Maximum single deposit: ৳50,000
  • Deposits are generally credited to your account instantly.
  • No processing fees on deposits

For withdrawals:

  • Minimum withdrawal: ৳500
  • Maximum daily withdrawal: ৳1,00,000
  • Processing time: 1 to 3 business days
  • Withdrawals can only be made to a registered payment method
KYC verification must be completed before submitting a withdrawal request. Withdrawals cannot be processed until verification is done.

Any transaction issues must be reported to the support team within 48 hours. For banking-related technical issues, 500k Not liable.

Section 5
Bonus, Promotion & Offer Policy

500kAll bonuses and promotional offers are subject to the general terms below. Specific offers may carry additional conditions, which will be detailed in the offer description.

  • Welcome bonus is for new users only and applies to the first deposit
  • After claiming a bonus, the specified wagering requirement must be met.
  • Withdrawals cannot be made directly from bonus balance
  • Bonus validity is generally 30 days unless otherwise stated
  • Multiple bonuses cannot be claimed by the same person or household
  • Proven bonus abuse may result in account termination.
Wagering Requirement: The welcome bonus wagering requirement is typically 30x. This means if you receive a ৳1,000 bonus, you must place a total of ৳30,000 in bets before making a withdrawal.

500k The right is reserved to modify, suspend, or cancel any bonus offer at any time. For bonuses already earned, the applicable terms remain in effect until they expire.

Section 6
Gaming Rules & Results Policy

500kAll game outcomes on our platform are determined by RNG (Random Number Generator) technology, independently audited by third-party reviewers on a regular basis. RTP information for each game is publicly available on the platform.

  • All betting decisions are final and cannot be reversed
  • If a game is interrupted due to a technical issue, the bet for that round will be considered void
  • The right to amend announced results due to software or hardware errors 500kfeatures
  • For Sports Betting, bets will be settled after the official result is announced.
  • If a match or event is cancelled, the stake for the related bet will be refunded.

Any dispute regarding a game outcome must be submitted in writing to the support team within 72 hours. Our technical team will review the matter and respond within 5 business days.

Section 7
Prohibited Activities & Anti-Fraud Policy

500kThe following activities are strictly prohibited on the platform. Any violation will result in immediate account closure and possible forfeiture of the account balance:

  • Bonus abuse or collecting bonuses through multiple accounts
  • Money laundering or transactions involving illegal funds
  • Using another person's account or payment method
  • Attempting to hack, crack, or gain unauthorized access to the platform's software
  • Using bots or automated software to play games
  • Collusion or coordinated betting against other users
  • Chargeback fraud or false transaction dispute claims
The right to notify the relevant law enforcement authorities upon detection of fraudulent activity 500k retains.
Section 8
Privacy & Data Protection Policy

500k Places the highest importance on users' personal data. Information we collect is used solely to improve platform services and meet legal obligations.

  • Personal data is never sold or shared with third parties
  • All data is protected with 256-bit SSL encryption
  • Payment details are stored in compliance with PCI DSS standards
  • User data may be disclosed to government authorities when required by law.
  • Even after account closure, data is retained in accordance with regulatory requirements.

For more details on data protection, please visit our Privacy Policy Visit the page.

Section 9
Account Closure & Suspension

Users may close their account at any time at their own request. The option to withdraw any available balance will be provided before closure. Account closure requests must be submitted through the support team.

500k May suspend or close an account under the following circumstances:

  • Violation of these Terms & Conditions
  • In cases of suspected fraud or irregularity
  • Failure to complete KYC verification or submission of false information
  • Upon evidence of operating multiple accounts
  • At the direction of legal or regulatory authorities

Upon account closure, any remaining balance — excluding amounts forfeited due to rule violations — will be refunded within a maximum of 14 business days.

Section 10
Responsible Gaming Commitment

500k We believe gaming is for enjoyment — not a source of income. We are committed to promoting responsible gaming with a spirit of fair play.

  • The ability to set personal deposit limits
  • Temporary or permanent Self-Exclusion option
  • The ability to enable Reality Check reminders
  • Option to set a session time limit
  • Links to counselling and support resources for problem gambling

To learn more about responsible gaming, visit our Responsible Gaming Visit the page. Remember — gaming should be fun, not a burden.

Section 11
Dispute Resolution Process

If you have a dispute or complaint, please contact our support team first. Most issues can be resolved directly through discussion.

  1. Step 1: Send a detailed complaint via email — support@500k.ws
  2. Step 2: The support team will provide an initial response within 5 business days
  3. Step 3: If needed, the matter will be escalated to senior management.
  4. Step Four: If a satisfactory resolution is not reached, an independent dispute resolution body may be approached for assistance
Regarding dispute resolution 500kTechnical logs and records will be treated as conclusive evidence unless an independent investigation proves otherwise.
Section 12
Policy on terms changes and updates

500k These terms and conditions may be updated at any time. Users will be notified of significant changes via email or platform notification.

  • At least 7 days' notice will be given before any changes take effect.
  • Continued use of the platform after an update constitutes acceptance of the revised terms.
  • If you do not agree to the updated terms, you will have the option to close your account.
  • The date of each update will be noted at the top of this page

For questions or feedback, contact us: support@500k.ws